WHY NICESOUL FURNITURE
Good Quality, Sturdy and easy to assemble. Had a broken zipper on one piece, contacted customer service via email and they were fast to get back and send out a New cover?Great Product and even Better Customer Service! Totally recommend!
Pretty comfortable set!! Nice 4 inch cushions. Fit perfectly on our patio. Would recommend the fire table. Puts out plenty of heat.Pretty straightforward assembly. Came in the gray cushions. Blue cushion cases came the next day.Looked at other sets but too expensive. Would recommend for anyone who doesn't want to pay an absurd amount of money..
***This is not a promotional review and I normally do not write reviews. HOWEVER, I definitely felt compelled to write a review for my new patio furniture set.***I have had other outdoor furniture from other companies throughout the years, though this is the first time I purchased a set. I was extremely skeptical looking for an outdoor set on here and this process literally took me hours of researching, but thanks to other reviews and their photos of their furniture it made my decision solid with choosing this set.Delivery Process:There was one hiccup which was on end due to them having my order marked in their system as delivered after only delivering 5 out of a 9 piece set. I went through website to report missing items etc?However, in the packages with the assembly instructions the company has their contact information which I also reached out to them via email and explained my concerns. This was on a Sunday afternoon and I received a response from an awesome individual named ARIEL in their customer service department on Sunday night! She had all of my tracking numbers for each box shipped and provided me the dates on when the carrier would be dropping off the remainder of the packages. I definitely did not expect to receive a response to my concern by Nicesoul especially on a Sunday evening. That speaks volumes on their customer service. She apologized although there was no need to on her end as it was not their fault as to why marked their delivery status as complete. Not only did Ariel assist with my concerns she went above and beyond and followed-up with me once all of my packages were received.Assembly Process:The assembly was legit easy! Hands down!! It looks a bit overwhelming as soon as you open the first package for a chair as you will see a bunch of screws in 1 bag, however I honestly didn't really need directions once I got the first 4 screws in and attached only 2 sides together. Once I assembled the first chair it was mad quick for the remainder of the chairs and tables. All of the hardware was there. They gave extra pieces of the material in case of wear and tear down the line. The fire pit literally took me less than 30 min to put together.Although, it is recommended to have 2 people assemble everything I was able to accomplish it all on my own. Yes, I am a woman and yes I do things like this all the time alone. Lol Honestly, though I genuinely think anyone can assemble on their own if they truly feel like it. I just mentioned that in case someone felt it was absolutely necessary to hire or need people for assembly purposes.Quality:The material and bases are solid and very sturdy. The furniture is heavy. The cushions are very comfortable. I have gotten endless compliments from whomever see's my furniture via in person and pictures. My son and I were able to light the fire pit and watch a movie with no issues. The heat settings depends on your preference, but you can feel it. Outside that night was a bit chilly and we had 1 blanket and the fire pit on and my 7 yr old son (who hates being cold) fell asleep on the couch outside and when I woke him up he didn't remember he was outside so I guess thats more kudos since he couldn't even tell if he was in the bed or not. LOL!!!It has already been through rain and blessed with lovely annoying pollen and it was nothing to wipe it down quick and sit and enjoy. Also, the fire pit DOES come with a cover!!!!!Overall Review:Apologies for the length, but I want to be able to assist with anyone else who is like me and researches for hours on end before they make a big purchase like this and let them know that they wouldn't be disappointed at all!!!!!!!!!!!!!!! I LOVE MY PATIO FURNITURE!!!!!!!!Hands down I will be purchasing more furniture from Nicesoul!!!!Shoot out to Ariel!!! LOL
I don't usually write product reviews but felt like I should for this one. I ordered the 7pc light grey set with fire pit and I could not be more pleased with the quality. It looks amazing! The couches arrived within a few days and were very easy to put together. I assumed the fire pit was coming in a separate box but just to be sure, I contacted the seller to let them know I didn't receive it. They replied within hours giving me the tracking and it arrived two days later. 10/10
This outdoor set makes my backyard look like a resort. Looks amazing and is comfortable. It is also waterproof perfect for our pool area.Customer service was amazing and extremely responsive for any concerns or issues. I end up buying to set and more pieces to transform my backyard in a nice resort look like. All our friends love it - they will look into it to get some too for their backyards.Will definitely buy again from them if needed it