At Nicesoul Furniture, we are dedicated to ensuring your complete satisfaction with our products. If for any reason you are not in love with your furniture, we have a hassle-free return policy to make things right.
In the unfortunate event that your furniture arrives damaged, please contact us immediately through sending us email or give us a call. We understand that accidents can happen during transit, and we will work with you to resolve the situation promptly. It's helpful if you can provide a photo of the damage, as it expedites the resolution process.
If you wish to return your furniture, simply send us an email or start a live chat within 30 days of receiving your order, as long as it has never been assembled and is in new condition, in its original packaging. We will gladly accept it back and provide you with a refund. Please retain all packaging until you confirm that there will be no need for a return or exchange. Our dedicated team will assist you in coordinating the shipping details for the return.
Once our warehouse receives the returned items, we will process your refund, which will be credited back to your original form of payment, whether it's a credit card or Affirm financing.
We want your experience with Nicesoul Furniture to be nothing short of amazing, and we will go above and beyond to ensure your satisfaction.
